Diane Mason, ECCS, CSS (Owner)
Diane has been a Professional Travel Agent for 30 years and has always taken great pride in the service she provides to her clients, both for business travel and vacation travel. She has earned her certification as an Elite Cruise Counselor Scholar (ECCS) through CLIA which is the highest level of certification that can be achieved through CLIA. She is also a Certified Sandals Specialist (CSS) through Sandals. In the 20 years Diane has owned The Cruise Planner, her client satisfaction rate speaks for itself with a 98% repeat clientele base and a remarkably large referral clientele base.
Jim Mason, ECC, CSS (Manager)
Jim has been a Cruise Specialist Travel Agent for 18 years and has achieved the accreditation of an Elite Cruise Counselor (ECC) through CLIA (Cruise Lines International Association) and is a Certified Sandals Specialist (CSS). After serving 20 years with the United States Navy and achieving the rank of Chief Petty Officer, his attention to detail skills are at their best! You can rest assured that Jim has crossed every “T” and dotted every “I” when it comes to the detailed personalized service he delivers to his clients to ensure the best cruising experience for them.
is a 3 year old French Bulldog, she is AKC Certified and has passed the Canine Good Citizenship training under AKC Standards (registered name is Noble Twinkie Mason). she is our office mascot and has been working with us every day since she was 10 weeks old. Twinkie prides herself by greeting our guest with a friendly little bark and a cute hello. She is very friendly and loves people. We also have treats available for our guests to give her while she sits patiently awaiting them as her reward for being friendly.
Courtney Benoit, Administrative Assistant
She is a rock star. Courtney answered an ad we placed on Indeed for an Administrative Assistant. She was the least qualified person for the position “on paper”, but there was something about the personal interview that told us, “She is the One” we took a chance and hit a home run with her. She quickly learned a complex Travel Agency software (Client base) and with a positive attitude, she learned more in 6 months than some travel agents learn in a year about managing the complex daily back office duties of a busy travel agency. We are blessed to have her at the helm of our team, she keeps us all on track and ensures tasks are completed in a timely manner. She holds the nickname “The Mayor”.
Debbie Clines, Travel Consultant
We found Debbie at a time of need, we just moved from a 19-year home-based operation, and into our current office space, we were in dire need for another qualified agent to work with us full time in our office. Debbie has an extensive history and experience in the travel industry that goes back 30 years, her and her family once owned and operated 3 agencies in the Florissant, MO area. After about a 10 year hiatus and conquering some personal obstacles, she had the desire to get back into the travel business. After holding many interviews, Debbie responded to our ad, she came in for an interview in July 2017 and was hired that day.
She has been a positive addition to our agency, and the growth of our business and clientele. We are pleased to have her as part of our team.
Dena Rose, ACC
WOW! Dena has come along way and has exploded in this Industry. She is a savvy traveler along with the technical experience, she is sure to win your confidence and keep your loyalty. Dena has been a Cruise Specialist for 5 years and comes from a business background, her impeccable customer service skills keep her clients coming back!. She is an avid Cruiser and Diver. Her experience and knowledge of Cruising will guarantee her clients a memorable cruise experience.
Frannie Manzoni ACC
Joined us after a long, memorable job with the United States Post Office. Her ability to adapt to each client’s needs is commendable. Frannie has learned the ropes, her professionalism and excellent customer service skills will keep you coming back. Frannie too, has come a long way with growing her business, by joining local support groups and gaining first-hand experience by traveling herself and escorting groups. She continues to grow by leaps and bounds.
Chris Wachtel, ACC
Is a welcome addition to The Cruise Planner Team! Chris has grown by leaps and bounds and in fact has become our number 1 go-to person for backup when Jim & Diane are on Travel. She has the skills and the personality to handle any and all situations. Not to mention her sales and business are growing too. She is becoming an experienced group leader by escorting private groups on cruises and all-inclusive vacations.